Complaints Policy
ACM TRADE LTD · Last updated: 5 November 2026
If something has gone wrong, we want to hear about it. Complaints are handled fairly, promptly and free of charge.
How to complain
Send your complaint in writing through our Contact page, choosing the category "Other". Please include:
- Your name, company and contact details.
- A description of the issue, with relevant dates and transaction references.
- What you would like us to do to put it right.
What happens next
We will acknowledge your complaint, investigate it and send you a written response.
If you are not satisfied
If you are not satisfied with our response, you may be able to refer the matter to an external body, depending on where you are located.