Law Enforcement & Regulatory Request Guidelines

Scope

Requests may concern information disclosure, record preservation, transaction restrictions or asset-related measures, where legally applicable and within ACM's control.

Submitting a request

Authorities should include:

• The name of the agency and the authorized officer making the request
• Official contact details for the requesting officer
• Clear identification of the person, account or transaction concerned
• The specific action requested and its legal basis
• The relevant jurisdiction, reference or case number and any applicable deadline
• Copies of the appropriate legal order or supporting documentation, where required

Verification and review

ACM may verify the requesting authority and review the legal validity, jurisdiction, scope and proportionality of a request before taking action.

ACM may ask for additional information, and may decline requests that are not supported by an applicable legal basis.

Emergency requests

Where an urgent matter involving a risk of imminent harm is asserted, authorities should clearly mark the request as urgent and provide the legal basis and supporting facts. ACM cannot guarantee specific response times.

Information security and confidentiality

Requests should be submitted only through an official channel verified with ACM. Please do not send sensitive customer information through the general contact form on this website.

ACM handles requests in accordance with applicable record-keeping, privacy and confidentiality rules.

Official contact

For the official submission channel, please contact ACM through its verified corporate contact details to request the appropriate secure procedure.

General notice

These guidelines are provided for information only and do not expand or waive any party's legal rights or obligations. Responses depend on applicable law and the facts of each request.